Artisu Shipping & Delivery Policy
Thank you for shopping with Artisu. This Shipping & Delivery Policy explains how we handle delivery, pickup, lead times, and responsibilities associated with ordering our handcrafted dessert products via Shopify.
1. Delivery Areas
Artisu does not currently deliver to selected Auckland suburbs.
2. Pick Up Schedule
We prepare all products fresh. Pick up availability and time windows may vary based on demand, production capacity, weather, traffic conditions, and event periods.
Estimated pick up windows are provided at checkout. These windows are estimates only and not guaranteed.
3. Pick up fees
Pick up is at no charge.
4. Order Lead Times
Because our products are handcrafted and made fresh to order:
Orders must be placed within the available order cut-off times noted on our product pages or checkout.
Same-day or next-day pick up options may be available depending on capacity.
Artisu reserves the right to close order slots early due to high demand.
5. Pick up Instructions & Safe Drop
We will provide you with the address and instructions on how to pick up your orders.
Please make sure to bring a cooling bag or closed bag with you to retain the freshness of the product.
We recommend that the products be consumed within 2 hours of pick-up.
Artisu is not responsible for orders that spoil, melt, or become damaged after being picked up and left unattended for a long time.
6. Failed Pick ups
A pick up is considered failed if:
the customer did not turn up on time
the customer cannot be contacted, or unresponsive despite 3x attempts of making contact
no one is available and we cannot reach you,
the pick up window is missed due to customer unavailability.
In failed cases, we may:
cancel the order without refund due to the perishable nature of our products.
7. Pickup Orders
If you select pickup at checkout:
Pickup must be made within the specified time window.
The pickup location will be shown at checkout and in your order confirmation email.
Orders not collected within the pickup window may spoil.
No refunds will be issued for missed pickups or uncollected orders.
8. Temperature-Sensitive Products
Our tiramisu and dessert products must be stored chilled. Once collected, customers are responsible for ensuring proper storage.
Artisu is not liable for:
spoilage due to incorrect storage,
damage due to exposure to heat or being left outside,
melting caused by delayed pickup.
9. Order Tracking & Notifications
Customers will receive an order confirmation email after checkout. Additional notifications regarding fulfilment or pick up status may be sent.
10. Delays & External Factors
We are committed to fulfilling your order within the stated window, but delays may occur due to:
traffic conditions,
weather events,
peak seasonal demand,
road closures,
mechanical issues.
Artisu will not be liable for delays beyond our control, but we will always do our best to keep you updated.
11. International Shipping
We do not offer international shipping. All products are made and delivered locally within Auckland, New Zealand.
12. Contact Us
If you have any questions or concerns about your delivery, contact us at:
Artisu NZ
Email: hello@artisu.co.nz
Mobile: 0210 892 5146
Thank you for supporting Artisu and choosing our handcrafted desserts.